Updated: 23 August 2021
How We Collect Your Personal Data
'Personal data’ is any information that can be used to identify you or that we can link to you. Where you use our services, we will collect personal data directly from you. We may also collect personal data from third parties such as your employing organization, regulatory authorities, recruitment agencies, credit reporting agencies, information or service providers, publicly available records, and the third parties described in this Statement. We collect information that you voluntarily provide to us, including when you communicate with us via email or other channels; when you sign up for or request that we send you newsletters, alerts, or other materials; when you sign up for a webinar or event; and when you respond to our communications or requests for information. The information you provide may include current and historical personal data, including but not limited to, your name, contact details, title, identification, employment, positions held and enquiry/complaint details and information about the organization with which you are affiliated. We may also collect personal data about your other dealings with us and our clients, including any contact we have with you in person, by telephone, email or online. We may collect information from other sources, such as social media platforms that share information about how you interact with our social media content, and any information gathered through these channels will be governed by the privacy settings, policies, and/or procedures of the applicable social media platform, which we strongly encourage you to review. We will handle any unsolicited information in accordance with law, including destroying or de-identifying such information where we are required to do so.
● When you use our online services, we may collect the following:
● Information you provide by completing forms (this includes information you give us, submitting
material, requesting services, entering competitions, registering for any of our online offerings or
subscribing to our newsletters or other services).
● Your credit or debit card number, expiry date and security code.
● Your name and address.
● Your delivery address (if different to above).
● Your contact telephone number in case we need to call you.
● Information you provide by your participation in competitions, live chats or message boards.
● Information you provide to us if you contact us, for example to report a problem with our online
services or raise a query or comment.
● Details of visits made to our online services including, but not limited to, the volume of traffic
received, logs (including, where available, the IP address and location of the device connecting to
the online services and other technical information and identifiers about the device and the nature
of the visit) and the resources accessed.
● Where our online services require that you enter a password or other information in order to
access certain features, we will collect such credentials when you enter them.
If you apply for a job or work placement with us then you may be asked to provide information about your education, employment, racial background and state of health. As part of your application you will be asked to provide your express consent to our use of this information to assess your application and to allow us to carry out both recruitment analytics and any monitoring activities which may be required of us under applicable law as an employer. We may also carry out screening checks (including reference, background, financial probity, identity, eligibility to work, vocational suitability and criminal record checks) and consider you for other positions. We may exchange your personal data with academic institutions, recruiters, screening check providers, health service providers, professional and trade associations, law enforcement agencies, recruitment analytics providers, referees and your current and previous employers. We may also gather additional information about you from publicly available resources such as LinkedIn or other social or professional media platforms and collate this with the information that you provide to us. Without your personal data, we may not be able to progress considering you for positions with us. In some instances, personal data must be provided to us in order for us to legally or contractually perform services to you, for example where we are obligated to gather personal data for anti-money laundering identification purpose. Where relevant we will highlight to you those details that we are obligated to collect.
Legal Basis for Usage of Personal Data
Where we intend to use your personal data, we rely on the following legal grounds:
Performance of a contract: we may need to collect and use your personal data to enter into a contract with you or to perform a contract that you have with us. For example, where you place an order for our transcription services and where we respond to your requests and provide you with services in accordance with our terms and conditions or other applicable terms of business agreed with you or with your employing organization. Another example would be where you provide your personal information as part of a data collection project that you have enrolled in.
Legitimate interests: where we consider use of your information as being (a) non-detrimental to you, (b) within your reasonable expectations, and (c) necessary for our own, or a third party’s legitimate purpose, we may use your personal data, which may include for our own direct marketing or continued communication;
● the prevention of fraud;
● our own internal administrative purposes;
● personalization of the service(s) we provide to you;
● ensuring network and information security, including preventing unauthorized access to electronic communications networks and stopping damage to computer and electronic communication systems;
● reporting possible criminal acts or threats to public security to a competent authority.
● Compliance with a legal obligation: We may be required to process your information due to legal requirements, including employment laws, tax laws and other regulatory provisions applicable to us as a provider of digital, audio and video transcription specialist offering a range of transcription and recording services.
Consent: You may be asked to provide your consent in connection with certain services that we offer, for example in respect of any processing of your personal data for our marketing purposes where you or your employing organization is not our client, or in respect of certain special categories of personal data such as your health or racial background for which we are legally obliged to gain your consent due to the sensitive nature of such information and the circumstances in which it is gathered or transferred. Where we are reliant upon your consent, you may withdraw this at any time by contacting us in accordance with the Section titled Further Information below.
Use of Information:
● We use your information in order to provide you with, and improve, our services, including: to use the information, we collect about you to process orders, deal with any enquiry and/or to send you information about our products and offers from time to time.
● To use your credit card or other payment details which are taken through a secure process for processing by your payment provider, our payment processor and our bank.
● To respond to your enquiries.
● To carry out our obligations arising from any contracts entered into between you and us.
● To facilitate our internal business operations, including to fulfill our legal or regulatory requirements.
● To maintain and develop our relationship with you.
● For our business purposes, including data analysis, submitting invoices, detecting, preventing, and responding to actual or potential fraud, illegal activities, or intellectual property infringement.
● To maintain and update our records including our database of contacts.
● To evaluate, recruit, and hire personnel.
● To measure the popularity and effectiveness of services such as newsletters and seminar invitations, in order to improve what we offer to you and other recipients.
● To ensure that content from our online services is presented in the most effective and secure manner for you and the device on which you are accessing our services, and to troubleshoot, and improve such online services.
● To allow you to use or access interactive features or secure areas of our online services, when
you choose to do so.
● For research, planning, service development, security or risk management.
● As we believe reasonably necessary or appropriate to: comply with our legal obligations; respond to legal process or requests for information issued by government authorities or other third parties; or protector your, our, or others’ rights.
Disclosure of Your Information
● You have consented to us sharing your personal data in this way.
● We deem reasonably necessary to provide you with the services that you have required at any
● Such sharing is provided for under contract, including our terms and conditions for any particular
service that we may provide to you.
● Such sharing is to law enforcement bodies or other government authority.
● We need to enforce or apply our terms and conditions to which you have agreed (or other terms that have been agreed to apply to our relationship with you or your employing organization).
● It is necessary to protect the rights and interests, property, or our safety or the safety of our clients or others.
● It is relevant in the circumstances to disclose the information to parties with whom we have co-promotional arrangements (such as jointly sponsored events, external venues, or caterers).
● Our agents or contractors who assist us in providing our services require such information, for example in fulfilling requests for information, receiving and sending communications, updating marketing lists, analyzing data, providing support services or in other tasks from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.
● We use third party service providers to provide services that involve data processing, for example archival, web-hosting, analytics providers in connection with the operation of our online services, event hosting, information technology providers, auditing, reference checking, professional advisory (including legal, accounting, financial and business consulting), mailing vendor, delivery, technology, website, research, banking, payment, client contact, data processing, insurance, forensic, litigation support, marketing and security services.
● All, or most, of our assets are merged with or acquired by a third party, or we expand or
re-organize our business, in which case your personal data may form part of the transferred or merged assets.
Retention of Your Data
We retain the information we collect no longer than is reasonably necessary to fulfill the purposes that such data was originally collected in accordance with our internal data retention polices or to comply with our legal and regulatory obligations.
Links to Other Websites
Collection of Anonymous Information
We sometimes collect anonymous information from visits to a Site to help us provide better customer service. For example, we measure visitor activity on the Sites, but we do so in ways that keeps the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our Sites, and to help us make our Sites more useful to visitors. This includes analyzing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. None of the information constituted in such logs will include or constitute personal data and such logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.
We take steps to hold information securely in electronic or physical form. Our information security policy is supported by a variety of processes and procedures, and we store information in access-controlled premises or electronic databases requiring logins and passwords. All of our employees, officers or contractors and third-party providers with access to confidential information are subject to access controls and confidentiality obligations, and we require our third-party data storage providers to comply with appropriate information security industry standards. Whilst we continually strive to ensure that our systems and controls are updated to reflect technological changes, the transmission of information via the internet is not completely secure, and as such we cannot guarantee the security of your data transmitted to our online services which is at your own risk. It is your responsibility to scan what you choose to download from our Sites to ensure that it is free of such items as viruses, worms, Trojan horses and other
similar destructive code. If you communicate with us using a non-secure mechanism, you assume the risks that such communications between us are intercepted, not received, delayed, corrupted or are received by persons other than the intended recipient. Once we have received your information, we will take reasonable steps to use procedures and security features to try to prevent unauthorized access, modification or disclosure. You can help us to keep your information secure by ensuring that any user name or password in relation to our online services is kept strictly confidential to you and not be made available to any other person. You should stop using your username and password and notify us immediately if you suspect that someone else may be using your user details or password.
Where you are submitting personal data from within the European Economic Area (“EEA”) or any other particular jurisdiction, such information may be transferred to countries outside that particular jurisdiction. By way of example, this may Corsali, Inc. if one or more of our third-party service providers with whom we share personal data in accordance with the Section titled Disclosure of Your Information are located, or have their servers located, outside your country or the country from which the data were provided. If we transfer your information outside your jurisdiction in this way, we will take steps to ensure that your privacy rights continue to be protected to the standard required under applicable data protection laws.
The Children’s Online Privacy Protection Act (“COPPA”)
Our services are not directed to children under the age of 13, and we do not knowingly collect information from children under the age of 13. Corsali Services are not intended for persons under the age of 13. If you learn that a child under the age of 13 has provided us with personal information contrary to these rules, please contact us as specified in the “Contact Us” section below.
Under applicable data privacy laws, you may have certain data privacy rights. For example, you may have the right contact us to update or correct your information if this changes or if you believe that any information that we have collected about you is inaccurate. Where we have relied on your consent to process certain personal data belonging to you, you can at any time withdraw such consent and/or tell us not to contact you with updates and information regarding our products and services (or part of them) either at the point such information is collected, (using an appropriate acknowledgment and consent) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise this right at any time by contacting us using the contact details below. You can request:
● access to the personal data we hold about you;
● corrections or updates to your details;
● the erasure of your personal data;
● the portability of personal data that you have provided to us in a structured, commonly used and machine-readable format.
You also have the right to object to, or request the restriction of, our use of your personal data. If you would like to exercise any of the rights set out in this Section, please contact us using the details set out below. We may refuse to provide access where we have legitimate reasons for doing so under applicable data privacy laws, and in exceptional circumstances may charge a fee for access if the relevant legislation allows us to do so, in which case we will provide reasons for our decision.
Feedback, Including Comments, Questions and Complaints
548 Market St, PMB 77861
San Francisco, CA 94104
We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.
If you are in the EU/EEA you may also make a complaint to the data protection regulator in the country where you usually live or work, or where an alleged infringement of the General Data Protection Regulation has taken place. Alternatively, you may seek a remedy through the courts if you believe your rights have been breached.
If you do not receive a response to your inquiry relating to our privacy practices – or if you feel your inquiry has not been satisfactorily addressed, you may submit a complaint to your local data supervisory authority. If you make a privacy complaint with us, we will respond to let you know how your complaint will be handled. We may ask you for further details, consult with other parties and keep records regarding your complaint when you send us, or provide us with personal information via email (that is, in a message containing a question or comment, or by filling out a form that emails us this information) or via telephone, we use it to respond to your requests.
At your request, we can confirm what information we hold about you and how it is processed. If we do hold personal data about you, you can request the following information by contacting us using the details above.
● The purpose of the processing as well as the legal basis for processing.
● If the processing is based on our legitimate interests or a third party, information about those
● The categories of personal data collected, stored and processed.
● Recipient(s) or categories of recipients that the data is/will be disclosed to.
● How long the data will be stored.
● The source of personal data if it wasn’t collected directly from you.
● Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
Neither we nor any of our affiliates, agents, contractors, employees or other representatives will be liable for losses arising out of or in connection with the use of our Sites to the extent permissible by law. We are only providing our Site and its contents on a “as is” basis and we make no (and expressly disclaim all) representations and/or warranties of any kind, express or implied, with respect to our Sites or its contents including without limitation warranties of merchantability and/or fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible from or via our Sites is accurate, complete or current. The limitations of liability in relation to our Sites apply to all damages of any kind, including, without limitation, compensatory, direct, indirect or consequential damages, loss of data, loss of opportunity, income, production or profit, loss of or damage to property and claims of third parties. The limitations of liability in relation to our Sites do not limit our liability to the extent that it cannot be limited and/or excluded by applicable law.